Support¶

We're here to help with any questions or issues. The fastest way to reach us is by email.

Frequently asked¶

What's the difference between Free and Premium?¶

Free is genuinely useful: AM and PM routines, up to 5 products, up to 10 progress photos, basic reminders, daily streak with one freeze per month, a 7-day product usage view, and a weekly report.

Premium unlocks unlimited products and photos, custom routines, per-product reminders and goals, the full product dashboard, monthly reports, before/after photo compare, three streak freezes per month, premium badges, and iCloud sync.

Monthly or yearly?¶

Both unlock the same Premium features. Yearly is the better value (about 37% off compared to paying monthly). Pick whichever fits — you can switch any time in Settings → Apple ID → Subscriptions.

How does product layering work?¶

Apply thinnest to thickest: cleanser, toner, treatment, serum, eye cream, moisturizer, SPF (AM only). The Routine tab orders them automatically.

Why is my retinol flagged with my BHA?¶

Retinol with AHA/BHA can over-irritate. Alternate nights instead of stacking — your barrier will thank you. (Premium feature.)

Can I add products that aren't in your database?¶

Yes. Tap the + button and fill in the name, brand, and category manually. Barcode scan covers the most common products, but anything is editable by hand.

I missed yesterday — did I lose my streak?¶

If a streak freeze is available, the app protects the day automatically (Free gets 1 per month, Premium gets 3). Otherwise use the "Forgot yesterday?" backfill on the Today tab to mark what you actually did.

How often should I take a progress photo?¶

Once a week, same lighting, same angle. Real changes show up over 4–6 weeks. The on-screen oval is a positioning guide — line up your face inside it for consistency.

Where are my photos stored?¶

Locally on your device, in the app's private storage. They are never uploaded unless you turn on iCloud sync (Premium). If you delete the app, the photos are removed with it.

Does the app analyze my photos or skin?¶

No. We never analyze your photos. We don't run face scans, identity checks, or AI skin analysis. The journal is just a place to keep consistent before/after photos that you control entirely.

What does the iCloud sync option do?¶

Premium users can turn on iCloud sync from Settings. Your routines, products, check-ins, badges, and journal metadata sync to your private iCloud container, making the same data available across your Apple devices. Photo files stay on-device in V1.

How do I restore my purchase on a new phone?¶

Open Settings → Restore purchases (or the paywall → Restore purchases). Make sure you're signed in to the same Apple ID you used to buy the subscription.

What if I downgrade from Premium to Free?¶

Nothing is deleted. Existing products, photos, custom routines, and badges remain visible and editable. iCloud sync is paused. If you have more than 5 products or 10 photos, you simply can't add new ones until you upgrade again or reduce the count below the Free limit.

How do I cancel my subscription?¶

Settings → Apple ID → Subscriptions on your iPhone, then tap the Skincare Routine subscription and choose Cancel.

How do I disable notifications?¶

Settings → Reminders. Each notification type has its own toggle.

Bug reports & feature requests¶

Email skincareroutine@omegion.dev with:

The app version (Settings → bottom of the screen)
Your iPhone model and iOS version
A clear description of what you expected and what happened
A screenshot or screen recording if it's a visual issue

We read every message.