Support

We're here to help with any questions or issues. The fastest way to reach us is by email.

Email gutdiary@omegion.dev

Frequently asked

What's the difference between Free and Pro?

Free is genuinely useful: all 10 log types with unlimited entries, food photo capture, barcode scanning, bowel movement tracking with the Bristol Stool Scale, symptom logging, medication tracking, mood, stress, water, exercise, sleep, bloating, and gas logging. You also get the last 30 days of journal history, basic charts, and iCloud backup.

Pro adds unlimited history depth across all charts and the journal, the trigger correlation engine (which foods most often preceded your symptoms), personal food scores, FODMAP database lookup, an elimination diet protocol with guided reintroduction, clinician export (30-day and 90-day PDF reports + CSV), full Apple Health sync, Apple Watch quick-logging, and 1 grace day per month for streak protection.

Monthly or yearly?

Both unlock the same Pro features. The yearly plan includes a 7-day free trial. You can switch plans or cancel at any time in Settings → Apple ID → Subscriptions.

What is the trigger correlation engine?

After you've built up a few weeks of food and symptom logs, the correlation engine looks for food-symptom pairs that appear together more often than chance. It surfaces your top patterns — for example, "Dairy → bloating (68% of the time, typically within 3 hours)" — so you can make more informed choices.

This is pattern matching on your own data, not AI inference. Results only appear when there is enough data to be meaningful. Always discuss patterns with your dietitian or gastroenterologist before making changes to your diet.

What is the FODMAP lookup?

When you log a food, you can check its FODMAP level directly inside the app. Results use a traffic-light system (green / amber / red) and show ratings per portion size, so you can see at a glance whether a specific amount of a food is likely to be low, moderate, or high in fermentable carbohydrates.

FODMAP data is a Pro feature and is stored locally — no internet connection is needed to look up a food.

How does the Bristol Stool Scale work?

The Bristol Stool Scale classifies stool into 7 types, from hard separate lumps (type 1) to entirely liquid (type 7). When you log a bowel movement, select the type that best matches, optionally add a colour and urgency rating, and flag blood or mucus if present. The Journal and Insights tabs show your Bristol type distribution over time. This data is useful for gastroenterologist appointments.

Does the app connect to Apple Health?

Yes, as a Pro feature. Gut Diary can read sleep duration, step count, and period data from Apple Health, and write your water log entries back to Health. You control exactly which data types are shared through Apple's standard Health permission screen. You can revoke access at any time in iPhone Settings → Privacy & Security → Health.

Where are my food photos stored?

Locally on your device, in the app's private storage. They are never uploaded to our servers, excluded from automatic iCloud Photo Library sync by default, and not added to your camera roll. If you enable iCloud backup (Settings → Privacy), photos are stored in your private CloudKit container — we cannot access them.

How do I generate a clinician report?

Go to Settings → Export and choose a date range (30-day or 90-day). The app generates a PDF covering your symptom trends, bowel movement summary, food log timeline, and adherence data. You can share it directly from the share sheet — AirDrop to your Mac, save to Files, or email it to your gastroenterologist or dietitian. (Pro feature.)

How does iCloud backup work?

Turn it on in Settings → Privacy → iCloud Backup. When enabled, all your logs, profile, and photos sync across your Apple devices through your private iCloud container. Backup is off by default. Turning it off stops new syncs but does not delete data already on your device.

How do I restore my purchase on a new phone?

Open Settings → Restore purchases (or tap Restore on the paywall). Make sure you're signed in to the same Apple ID you used to buy the subscription.

What happens if I cancel Pro?

Nothing is deleted. All your logs, food photos, and entries remain visible. iCloud backup is paused for new data. The trigger correlation engine, FODMAP lookup, and clinician export are gated until you re-subscribe. Your full history remains in the app — it is just not shown beyond the 30-day free limit until you upgrade again.

How do I cancel my subscription?

Settings → Apple ID → Subscriptions on your iPhone, tap the Gut Diary subscription, then Cancel. Cancellation takes effect at the end of the current billing period.

How do I delete my data?

Settings → Privacy → Delete all data wipes every entry, photo, and log on your device. Or delete the app — that removes local data too. If you have iCloud backup enabled, delete the app's iCloud data from iPhone Settings → [Your Name] → iCloud → Manage Storage.

How do I turn off notifications?

Settings → Reminders inside the app. Each notification type has its own toggle and time picker.

The app is showing old data after I reinstalled — why?

If iCloud backup is on and you sign in with the same Apple ID, your data is restored from iCloud automatically. If you'd like to start fresh, turn off iCloud backup before reinstalling and delete the iCloud data from iPhone Settings → [Your Name] → iCloud → Manage Storage → Gut Diary.

Bug reports & feature requests

Email gutdiary@omegion.dev with:

• The app version (Settings → bottom of the screen)
• Your iPhone model and iOS version
• A clear description of what you expected and what happened
• A screenshot or screen recording if it's a visual issue

We read every message.